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  • Who We Are
    • Careers
    • Community Outreach
  • Capabilities
    • Air Testing
    • PFAS, PFOS, and PFOA
    • Drinking Water Testing
    • Stormwater Testing
    • Dioxins and Furans
    • Microbiology
    • Supplies & Media
    • Custom Reporting
    • Soil Vapor Testing
  • Experience
    • Research Projects
  • Resources
    • Articles
    • FAQs
  • Forms
    • Request a quote
    • Drinking water quality test
    • Torrent Express – Sample Pick-up
    • Chain of Custody
    • Canister Order
    • Credit Card Authorization
    • New Account
    • Terms and Conditions
  • Contact Us
  • Call Now

Faqs

Home » Faqs
0
By ZONIONTORAD
In
Posted April 16, 2019

Does you supply chromatograms?

Yes, Torrent supplies chromatograms upon client request. We do not release quant sheets unless a client requests a Level IV data package.

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By ZONIONTORAD
In
Posted April 16, 2019

What if I need a report re-issued or revised?

Contact the Project Management or QA team to discuss your needs. Torrent’s QA procedures include the electronic storage of all generated reports. We will issue a revised report with a unique name [...]

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By ZONIONTORAD
In
Posted April 16, 2019

What if I need to change or add tests to samples that I’ve already been submitted?

If the samples are in process, a simple request from the client (in writing) will initiate a ‘Change Order’ form and we will communicate changes to the respective department. We make every effort [...]

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By ZONIONTORAD
In
Posted April 16, 2019

How do you ensure that your error rate is low?

Torrent uses a Six Sigma method to report and present data. All of our analysts are empowered to make quality assurance decisions within the scope of their expertise, and each department manager [...]

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0
By ZONIONTORAD
In
Posted April 16, 2019

Some of my data values do not seem correct. What do I do?

Please feel free to contact the QA department at Torrent anytime you have questions or concerns about the presentation of the data or the data itself. Torrent can open a ‘Data Validation’ request [...]

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0
By ZONIONTORAD
In
Posted April 16, 2019

What is a case narrative?

Torrent includes a case narrative with final reported data whenever there are any issues regarding sample receipt, preparation, analysis, and/or reporting that are outside of the normal policies [...]

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By ZONIONTORAD
In
Posted April 16, 2019

Do I need to correct values in the Results column for dilution?

All data in the results column is final. We have already applied any preparation factors and/or dilution factors.

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0
By ZONIONTORAD
In
Posted April 16, 2019

What do the terms ‘RL’ and ‘MRL’ on your report mean?

RL refers to the initial “Reporting Limit”. This is the lowest quantifiable reporting limit that can be achieved when an analysis is performed under ordinary conditions. MRL refers to “Modified [...]

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By ZONIONTORAD
In
Posted April 16, 2019

Does Torrent report data that is out of control limits?

Torrent makes every effort to report only qualified data to the client. Occasionally, there will be QC failures that can not be corrected prior to the release of data. An example of this would be [...]

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0
By ZONIONTORAD
In
Posted April 16, 2019

Does Torrent report results below the RL/PQL?

Although Torrent would prefer to report data to the laboratory determined RLs, Torrent will report results between the MDL and the RL/PQL under very specific circumstances or upon client request. [...]

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483 Sinclair Frontage Road
Milpitas, CA 95035

About Us

Serving the Bay Area, Northern California, and Southern California, Alaska, and Hawaii, Torrent Laboratory is the leading environmental testing lab for certified water, soil, and air testing and analysis.

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