What if I need to change or add tests to samples that I’ve already been submitted?
If the samples are in process, a simple request from the client (in writing) will initiate a ‘Change Order’ form and we will communicate changes to the respective department. We make every effort to adhere to the client’s original turn-around time (TAT) request. Due to capacity limitations, changes may delay the final report by a day or two.
If Torrent has already signed and released a report, any requests for additional analyses will be logged under a new CoC. We will fill out and forward a new CoC to the client for signatory approval. Torrent will assign a new work order ID and TAT to additional requests, and the new CoC will refer to the CoC connected to the original samples we received.