How do you ensure that your error rate is low?


Torrent uses a Six Sigma method to report and present data. All of our analysts are empowered to make quality assurance decisions within the scope of their expertise, and each department manager is encouraged to think of project management as their final client. In this way, data coming into project management has already passed rigorous analyst review, peer review and department manager review. Conversely, Project Management is encouraged to think of each department as their vendor which means any special requirements or protocols outside of the normal scope of work must be communicated to the departments prior to the release of samples for analysis. This ensures that the departments have the information they need to qualify their work to client specifications before submitting final data to Project Management.

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