General Questions

Air Testing, Soil Testing & Water Testing in Bay Area

1What certifications does Torrent have?
Torrent is currently certified by the following agencies:
  • State of California under Certificate #1991: To perform a wide variety of EPA approved methodologies, in Soil and Water matrices.
  • Department of Defense (DoD ELAP): Torrent Lab offers full service analytical testing under the DoD certification. Torrent Lab’s DoD certification covers all three matrices, namely Air, Water and Soil and all three major disciplines, namely, Volatile Organics, Semi-Volatile Organics and In-organics chemistry.
  • NELAC: Torrent offers National Accreditation Certificate for full service Air Testing methodologies.
  • Torrent also offers Drinking Water testing and Microbiological testing.
2What documentation is required for Torrent to accept samples?
Torrent accepts samples via a legal document called a Chain of Custody (CoC). Requested analysis are listed on the CoC and are relinquished to the laboratory for analysis through a series of signatures.
3What is a Chain of Custody (CoC)?
A Chain of Custody (CoC) is a legal document that is initiated by the client that acts as the formal re-quest for specific analyses to be performed by the laboratory. The CoC contains all of the information required for a clear understanding of what is expected by the client and, once accepted by the laboratory, what is being agreed to be delivered by the laboratory to the client. The CoC contains information including the identity of the client, who can receive reports, where the reports are to be sent, what turn around time (TAT) is required for the report, how the samples are to be identified, how many containers are being submitted for each sample, what parameters are being required for testing and signatures from the client giving the samples to the lab and a return signature from the laboratory that the samples have been accepted by the lab.
4What if the changes or additions are needed to the signed chain of custody?
The CoC is a dynamic document and may have no changes through the life of the document or may have many. Any requests for changes or deviations from what was originally accepted must be documented with either an email or FAX request from the client. Those requests then become part of the CoC and will be included in the final report submitted to the client.
5Does Torrent provide Chains of Custody?
Yes, Torrent provides CoCs.
6Do I have to use a Torrent CoC?
No, many clients have their own CoCs that they prefer to use. Most are perfectly acceptable and contain the same information that Torrent’s CoC contains. However, Torrent does not accept any responsibility for special instructions that may appear on these CoCs that are outside what Torrent would consider normal policy and procedure. When accepting a CoC other than Torrent’s, the laboratory is only agreeing to accept the samples into the laboratory. A review of the requests and instructions will be made and the Project Management department will contact the client BEFORE work is to begin if any part of the CoC is unacceptable. These circumstances are extremely rare but do happen. The actions taken are to protect both the client’s expectations as well as the laboratory’s liability.
7How do I get my samples to the laboratory?
If you are planning to drop your samples off, Torrent’s daily sample receiving hours are from 9 AM to 7 PM. If you are located in the greater Bay Area, we also offer a courier pick up service. If outside of the Bay Area, we receive samples through FedEx, UPS or any other package delivery services.
8Does Torrent accept samples after hours or on the weekend?
Torrent’s normal business hours are Monday – Friday form 9 AM – 7 PM PST. By pre-arrangement, staff can be available to receive samples out side the normal working hours and during the weekend.
9"What is Torrent's TAT"?
Torrent offers many TAT options. Our standard TAT is 5 – 10 business days and TAT starts from 9 am on the day after the sample receipt day. Faster TATs are available including 4, 3, 2, and 1 working days. When choosing these options, your report will be delivered to you in pdf format via email by the close of business on the day it is due. Torrent also offers Torrent Express service where, depending on the limitations of the analysis, results can be delivered in as little as 2 – 8 hours. Please contact the PM department for the surcharges that apply to TATs less than 5 – 10 business days.
10How do I know which method to request?
Generally a regulated site will have specific methods that are required for the analyses and will also let you know when substitution of equivalent methods are allowed. When there is no specific method required, the laboratory will default to Best Available Technology (BAT) methods that are accepted industry wide and meet the detection limit requirements of your project.
11What are hold times and when and why are they important?
In order for your data to be defensible to a regulating authority or in a court of law, analytical procedure and/or laboratory sample preparation procedures such as solvent extraction or distillation must adhere to hold time requirements. The purpose behind holding times is to ensure that the sample is analyzed for the requested parameter prior to any bio-degradation, oxidation, precipitation, sorption, volatilization, and other physical and chemical processes that may occur that can affect the integrity of the sample.
12For the types of containers that we don't provide, does anyone ever need them?  And if so, can we say that we will assist them in figuring out how to get them?
Yes, Torrent Lab can provide sampling supplies for water and soil. We also provide soil method 5035 (Encore) sampling kits at additional cost. Suma canisters and all supporting flow controllers and gauges are provided for Air sampling when arranged at least 5 days in advance. Tedlar bags are also available for purchase. The only containers we do not provide are Brass, Stainless Steel and Acetate sleeves.
13How do I get my containers?
You can fill out the sample bottle request form found on our website or contact our PM department. All containers are shipped via Overnight delivery service or can be picked up at our Milpitas Office. For large bottle orders, we ask for a minimum of 2 days to fulfill the request but, in special circumstances, can have bottles express delivered by a courier service for a fee.
14How do I know what type of container I need for collecting my samples?
Our sample bottle request form lists the containers and recommended sample volumes. Remember that some parameters can be combined together in one sample container so please contact the PM department if you would like to know what can be “mixed and matched” or, if you know what you need, enter it in the request form.
15How do I determine the water sample volumes required for my requested analyses?
While each method gives a suggested sample volume, due to improved technologies the actual volumes necessary may be much less than previously needed. Additionally, methods are written as though only a single parameter is being collected while in the real world you may be sampling for several parameters which can be analyzed from a single volume. If you contact the PM department at the laboratory and let them know what parameters you need tested, they will be able to provide you with the correct collection volumes and containers.
16When should samples be preserved at the time of collection versus at the laboratory?
There are very few parameters that require immediate preservation as long as the samples are received by the laboratory within 24 hours of collection where we will preserve the sample upon receipt. Torrent prefers to send unpreserved containers whenever possible for several reasons: it reduces possible accidents in the field to personnel unfamiliar with working with acids and/or caustic materials, it allows for fewer sample volumes to be taken in the field which reduces possible contamination, and it ensures that the samples are preserved to the correct pH once they are received at the laboratory.
17What about those parameters that do require field preservation?
Whenever there is a requirement, Torrent will provide pre-preserved containers that are clearly marked with the type of preservative used and for what parameter it should be used for. Examples of these are – VOC analysis which are almost always collected in HCl preserved vials, and Total Sulfides which are collected in NaOH/Zinc Acetate preserved bottles. When in doubt, call your Torrent PM and they will be happy to assist you.
18Does Torrent analyze Storm Water samples per NPDES requirements?
Storm water analyses are part of Torrent’s routine services. Our sample control department can put together kits that will meet your exact storm water sampling requirements. Just notify us prior to the beginning of the season (July 1st) and we will make sure you have all the necessary bottles in order to be ready when the appropriate storm water event occurs.
19I am being regulated by the city and/or county to monitor our waste stream. Can Torrent Lab supply the analyses being required?
Torrent has participated in helping clients with their monitoring requirements for over 25 years. If you provide us with the information from your regulator we will make sure all of the correct parameters are sampled in the correct sampling containers.
20Can Torrent take the samples for me?
Torrent can assist you in the collection of some water samples in a limited capacity. In situations where self monitoring is required, our trained field chemist can arrange to take the necessary samples from designated sample points. In cases where a water composite sample is needed, Torrent can provide the equipment necessary to collect the sample correctly over the composite time stipulated by your regulator.
21Does Torrent analyze Wipe samples?
Yes. Torrent analyzes and reports wipe samples for a wide variety of analytical methods. We can prepare your wipes with the proper “wetting” agents to ensure that the parameters you are testing for are samples and retained properly.
22How are wipes reported?
Final results for wipes are reported as ug/wipe. The data that is submitted to you is what was found on the wipe which can only be calculated as “x” per wipe. There is no simple conversion form ug/Wipe to typical ppb or ppm units of measure.
23What is the proper way to take a wipe sample?
How you take your wipe sample is critical to the data from the wipe being of any use to you. NIOSH has set up wipe sample protocols that, when followed, will return the valuable information you re-quire. The wetting agent on the wipe used to collect the samples; the techniques of “up/down” and “side to side” swiping of the wipe, and the measured area over which the wipe is taken are all critical factors. For the NIOSH method of wipe sampling, refer to ‘Sampling Guidelines for Wipes‘.
24Can Torrent analyze raw material and/or product samples?
Yes, but it is important to discuss the project parameters with our Project Management department prior to submitting the sample so that we can ensure that what you are expecting is what we can de-liver. As a regulated enterprise, it is important for Torrent to understand and control the nature of raw or neat materials that may enter our controlled environment. Torrent also needs to minimize any contamination issues that could result from highly concentrated sources. With prior planning and contact with Project Management, nearly all situations can be accommodated to the satisfaction of both the laboratory and the client.
25Does Torrent analyze samples that are not strictly “environmental” samples?
Yes, Torrent has the ability to provide consulting and analytical services for a wide variety of parameters outside of those that are classically considered as “environmental”. We have an entire department designated as Special Projects which is specifically designed to assist clients in a variety of ways including R&D support, failure analysis, method development, etc. For information regarding Special Projects, please contact our project management department.
26How do I receive my report?
Torrent prefers to send your report through email as a pdf document.
27Does Torrent provide EDD and EDF files?
Torrent can provide your data in a variety of EDD formats – from a simple Excel spreadsheet to a high level EQUIS format. EDFs for submission through the Geotracker system are also available. Please provide you Global ID and your LOGCODE information of the Chain of Custody and an EDF will be generated at the time of your report submission. For work orders that are complicated due to multiple dilution requirements, EDFs may follow the report by 2 to 3 days. Please contact the Project Management depart-ment for more detail about both EDD and EDF packages.
28What does Torrent’s report format include?
A standard report includes: A signed cover page describing the work received and number of samples involved; a case narrative describing events outside of normal procedures during the sample receiving, preparation, analysis and reporting stages or special instructions followed at the client’s request; the data section of the report including results for parameters tested; the sample IDs, detection limits, QC Batch numbers and any comments specific to the samples; a Quality Control section that demonstrates Torrent’s ad-herence to the methodologies used in determining the result reported; a copy of the Chain of Custody (CoC) received with the samples; and any correspondence requesting action to be taken outside of the information found on the originally received CoC.
29Can Torrent provide client specific reports?
Torrent can tailor reports to reflect any special reporting requirements including project specific detection limits and/or QC reporting requirements. Just contact our PM department with your specific needs and they will take all the information required to provide you with the report that you require.
30What units will my data be expressed in?
/L. Some general chemistry parameters, such as pH or Conductivity (Specific Conductance), are expressed in units unique to the analysis. Normal default units for soil/oil/bulk analyses are expressed as mg/Kg or ug/Kg. If you require units other than our default units, such as ppm or ppb, please let our Project Management team know via the CoC or through contact via email or phone and they will be happy to accommodate your request.