Do I have to use a Torrent Chain of Custody (CoC)?
No, many clients prefer to use their own CoCs. Most are perfectly acceptable and contain the same information in Torrent’s CoC. However, Torrent does not accept any responsibility for special instructions that may appear on client CoCs that are outside what Torrent would consider normal policy and procedure. When accepting a client’s CoC, our laboratory is only agreeing to accept the samples into the laboratory. We will review the requests and instructions before work begins. If any part of the client’s CoC is unacceptable, our Project Management department will contact the client. These circumstances are extremely rare but do happen. We take these actions to safeguard both the client’s expectations and our laboratory’s liability.