“Torrent staff are the best. The analytical work is consistently high quality, but on top of that, your staff always treat our needs as their own. I don’t know how many times your staff have cheerfully helped us get the answer to some question or other, on the spot. (Your staff) like the best colleague; willing to interrupt what they’re doing to help me with my problem. They take a real interest in what-ever the question is, and is incredibly well organized, and I never get the impression that they got any other customer more important than me!!!
And just this week, Torrent staff offered to go out of their way to pick up our samples at a local FedEx office this Saturday this isn’t the first time. I can’t tell you how valuable it is to have people who take the time and have the interest to offer solutions like that.
We truly appreciate the support you have given us over the years, beginning with going the extra mile (in) putting in the effort to develop the sample preparation procedures that we now use so frequently, though it wasn’t common back then”.
– Project Manager, SF Bay Area
Nationwide Environmental Consulting Firm
“Thank you very much to all the Torrent staff……all of us appreciate your exemplary customer service. Echoing what my colleague said, we very much appreciate the partnering relationship we have creat-ed over the years!”
– Sr. Partners/Managers of a prominent Bay Area
“Torrent has excellent customer service, an(d) very knowledgeable staff, and most importantly, is ex-ceptional at getting us the data we need on time. We also appreciate that Torrent’s staff keeps us up-dated and in the loop so that there are no surprises. We currently consider them our #1 go-to lab for projects of all sizes and timeframes.”
– Field Service Engineer of a prominent SF Bay Area
“We are pleased with the data, timeliness and service”
– Senior scientist at a prominent
Nationwide Consulting Firm
“I have been using Torrent Lab in Milpitas exclusively since Jan of 2016. The employees receiving in the front office are very professional and personable. It’s a pleasure to interact with such an outstanding group! The analytical reports are received in the timeframe requested, complete and easy to under-stand. This allows me to meet the deadlines and demands that my clients request and expect”.